MORE Power: Ready to Serve

How ready is MORE? …one of the most common questions with regards to the readiness of the MORE Electric and Power Corp. to be fully operational in Iloilo City.

Republic Act 11212: An Overview

• An Act Granting More Electric and Power Corporation a Franchise to Establish, Operate, and Maintain, for Commercial Purposes and in the Public Interest, a Distribution System for the Conveyance of Electric Power to the End Users in the City of Iloilo, Province of Iloilo, and Ensuring the Continuous and Uninterrupted Supply of Electricity in the Franchise Area. Signed into law on February 14, 2019 and made effective on March 06, 2019. It will expire after 25 years or in March 06, 2044.

As published on the Official Gazette’s website: https://www.officialgazette.gov.ph/2019/02/14/republic-act-no-11212/

MORE Power’s Brand Directions

• “We are a service-oriented company committed to bringing only the best customer experience to the electric consumers of Iloilo City.”
• “MORE Power fully appreciates the grave need to provide the City of Iloilo with a modernized, reliable, cost effective, flexible and scalable power supply delivery system.”
• “It is MORE Power’s declared policy to ensure the quality, reliability, security, and affordability of the supply of electric power to the electricity consumers of the City of Iloilo with due care for the environment and its employees.”
• VISION: “We desire to be a preferred electric distribution utility provider that responds to the dynamic needs of consumers and delivers competent energy solutions.”
• MISSION: “We aim to maintain our electric services in a friendly, safe, effective, non-discriminatory, cost-efficient and helpful way.”
• TAGLINE: BRINGING MORE TO LIFE
• BRAND IDENTITY: Customer-Centricity & Trustworthiness

Strategic Goals for Iloilo City

IMPROVEMENT OF THE DISTRIBUTION SYSTEM’S RELIABILITY

To provide reliable, safe, and quality electric services by investing in the upgrading of the existing electrical framework of Iloilo City.

THE MINIMIZATION OF FRANCHISE-WIDE OUTAGES

To maintain an effective distribution maintenance plan to eliminate or minimize interruptions and outages.

COMMITMENT TO COMPETITIVE POWER RATES

To bring more to the lives of the Ilonggos and foster business growth by ensuring that its power rates are maintained at the least cost.

CUSTOMER SATISFACTION

To create a meaningful customer experience with the consumers through the delivery of excellent customer services.

Improvement of the Distribution System’s Reliability

MORE has invested Php 1.7 Billion for the first five years only for the improvements on reliability, system loss charges, capacity and power quality improvements and most importantly, the safety improvements.

MORE has also invested on software for Customer Management, Work Management, Billing Management and Collection Management. Additional systems are also installed to help in Financials, Inventory, Fixed Asset Management, Procurement, Invoicing, Printing and other Integration Solutions.

There are also in-house developed systems and software for queuing, facilities mapping, outage, response and line fault management.

Photos of actual utility trucks, motorcycles, pick-up trucks dedicated for 24/7 response teams, installation teams, metering services, admin related tasks, network operations and customer care.

Other ready equipment are digital meters, wires, electric poles and safety gears for personnel.

MORE Savings

More is committed to offer competitive power rates which will bring savings to the consumers. MORE Power will source out its power requirements (from generation companies) in the least cost manner.

MORE Customer Service

MORE has lined up several programs to guarantee customer service to consumer. These includes assistance on application processing and requirements in a friendly, non-discriminatory and helpful way, spot billing in all seven (7) districts of Iloilo City—Jaro, Arevalo, Lapaz, Lapuz, Mandurriao, City Proper, and Molo. A 24/7 Hotline Assistance is also a part of the services for a ready and attentive to receive all consumer concerns. And lastly, a better Dispute Resolution flow for concerns and best solution for customers’ needs.